Refund and Returns Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item should be in the same condition that you received it, unworn or unused, with tags attached where applicable, and in its original packaging where reasonably possible. You may also need to provide your receipt or other proof of purchase.

How to Start a Return

To request a return, please contact us at packlite.business@outlook.com.

Please do not send an item back without contacting us first. We will provide you with the return address and instructions for sending your item back.

Change-of-Mind Returns

If you decide to return an item because you have changed your mind, no longer want it, ordered the wrong item, or simply choose not to keep it, you are responsible for the cost of returning the item to us.

Return shipping costs for change-of-mind returns are not refundable.

This does not affect your statutory consumer rights, including your rights where an item is faulty, damaged, incorrect, or not as described.

Faulty, Damaged or Incorrect Items

Please inspect your order when you receive it and contact us as soon as reasonably possible if your item is defective, damaged, or you have received the wrong item.

Please contact us at packlite.business@outlook.com and provide details of the issue. Where appropriate, we may ask for photographs or other information so that we can assess the problem and determine the appropriate solution.

If the item is faulty, damaged, incorrect, or not as described, we will provide appropriate assistance in accordance with your statutory consumer rights.

Exceptions / Non-Returnable Items

Some products may not be eligible for return due to their nature or applicable law. This may include:

• Perishable goods, such as food, flowers or plants

• Personalised or custom-made products

• Certain personal care or hygiene products where the relevant legal conditions apply

• Products that cannot be returned for health, hygiene or safety reasons once unsealed

• Hazardous materials, flammable liquids or gases, where applicable

If you are unsure whether a particular item can be returned, please contact us at packlite.business@outlook.com before sending it back.

We cannot exclude your statutory consumer rights simply because an item was purchased during a sale or promotion.

Exchanges

If you would like a different product or variation, the simplest option is generally to return the original item, where eligible, and place a new order for the item you would like.

Your Legal Right to Cancel

If you are a consumer in the UK purchasing online, you may have a legal right to cancel your order within 14 days of receiving your goods without giving a reason, subject to certain exceptions.

If you exercise this legal right, you must notify us within the applicable cancellation period and return the goods as required.

You may be responsible for the direct cost of returning the goods where the law permits this and we have informed you of this before your purchase.

You are responsible for taking reasonable care of the goods while they are in your possession. Where permitted by law, we may make a deduction from a refund if the value of the goods has been reduced by handling beyond what is necessary to establish their nature, characteristics and functioning.

Nothing in this policy affects your statutory consumer rights.

 

Order cancellations: Customers may request cancellation within 24 hours of placing an order, provided the order has not already been fulfilled. If an order has already been fulfilled, customers may still have cancellation and return rights under applicable UK consumer law.

European Union 14-Day Cooling-Off Period

If you are a consumer in the European Union, you may have a legal right to cancel your online purchase within 14 days of receiving the goods without giving a reason, subject to applicable exceptions.

If you exercise this right, you must notify us within the applicable period and return the goods in accordance with the applicable rules.

Where permitted by law, you may be responsible for the direct cost of returning the goods. We will provide any refund required by applicable law, subject to any permitted deductions.

Nothing in this policy affects your mandatory consumer rights under applicable EU law.

Refunds

Once we receive your returned item, we will inspect it and notify you whether your refund has been approved.

If your refund is approved, we will process it to your original payment method.

Please allow up to 10 business days for us to process an approved refund. Your bank or payment provider may require additional time to process and display the refund.

If you have not received your refund after the relevant processing period, please contact us at packlite.business@outlook.com.

Contact Us

If you have any questions about returns, refunds or exchanges, please contact us at:

packlite.business@outlook.com