Shipping policy

Shipping Policy

Order Processing

Orders are processed after payment has been successfully received.

Processing times can vary depending on the product and supplier. The estimated processing time, where available, will be shown on the product page or at checkout.

Delivery Times

Estimated delivery times are shown at checkout where available.

Delivery times may vary depending on the product, destination, shipping method, supplier, customs and the delivery carrier. Delivery estimates are not guaranteed.

During busy periods, holidays or circumstances outside our reasonable control, deliveries may take longer than estimated.

Shipping Costs

Any applicable shipping charges will be shown before you complete your purchase.

Shipping costs may vary depending on the product, destination and shipping method.

Tracking

Where tracking is available, tracking information will be provided after your order has been dispatched.

Please allow some time for tracking information to become active after dispatch.

Delayed or Missing Orders

If your order has not arrived within the estimated delivery timeframe, please contact us at:

packlite.business@outlook.com

We will review the available tracking information and assist you where possible.

Incorrect Delivery Information

Please make sure your delivery information is correct before completing your order.

If you provide an incorrect or incomplete delivery address, contact us as soon as possible at packlite.business@outlook.com.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective or contains the wrong item, please contact us as soon as possible at:

packlite.business@outlook.com

Please do not return an item before contacting us, as we may need to provide return instructions.

Nothing in this Shipping Policy affects your statutory consumer rights.

Customs and Import Charges

For orders delivered outside the UK, customs duties, import taxes or other charges may apply depending on the destination country.

Where applicable, these charges may be the responsibility of the customer.

Contact

If you have any questions about shipping or delivery, please contact:

packlite.business@outlook.com